We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.
Please note that we deliver goods only to specified regions within the United Kingdom. Our delivery service covers Barking, Deghnam, Ilford, Walthamstow,Stratford,Leyton, residential and commercial addresses with individual postcodes. Selected caravan parks, camp sites and holiday homes may be excluded, please check your postcode on the website.
Delivery times will be agreed with you at the time of placing your order. Mostly we deliver fresh meat next day from the day of ordered up to 5 o clock. We do all deliveries in temperatures control vans.
All goods must be signed for on delivery by an adult aged 18 years or over. if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery.
In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.