While we hope you’ll be happy with the items you order from our website, we know you may sometimes need to return them. If you do, below is all the information you’ll need to know.

Changed your mind?

That’s no problem. We’re happy to offer a full refund on most products, as long as it’s within the relevant cancellation period. See below for more information:

Product Cancellation period
Fresh Meat, Frozen Items,
Fresh Vegetables, Marinated Ready to Cook
At delivery or collection only

All you need to do is hand over the item(s) you have changed your mind about to the delivery driver or a member of staff for collection.
Is your item of poor quality?
We do our best to make sure everything works perfectly, but if it doesn’t, we’re here to help.
You can hand any poor quality items back to the driver at the time of delivery or a member of staff (for collection)
Receiving your refund

If you’ve handed the item(s) back to the delivery driver or a member of staff (collection), we’ll arrange for a refund. We’ll refund your money in the same way you paid for your product.

  • By credit or debit card – Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.